Job Description
Are you excited about solving technical problems and improving customer experiences through investigation and debugging? The Alexa 3P Experiences Quality Monitoring team is looking for a Support Engineer I to join our team in Bengaluru.
In this role, you will investigate customer-reported defects across Alexa+ 3P experiences, perform log analysis to identify root causes, and support issue resolution workflows. You will work alongside senior engineers and AI-powered monitoring tools to ensure quality across Alexa+ experiences, building your technical depth in debugging, root cause analysis, and conversational AI systems.
Key job responsibilities
Investigate customer-reported defects across Alexa+ 3P Add-ons and skills using debugging tools and service logs.
Perform log analysis to identify root causes of technical issues including routing failures, session crashes, and API errors.
Triage incoming tickets from the monitoring pipeline, classifying i...
In this role, you will investigate customer-reported defects across Alexa+ 3P experiences, perform log analysis to identify root causes, and support issue resolution workflows. You will work alongside senior engineers and AI-powered monitoring tools to ensure quality across Alexa+ experiences, building your technical depth in debugging, root cause analysis, and conversational AI systems.
Key job responsibilities
Investigate customer-reported defects across Alexa+ 3P Add-ons and skills using debugging tools and service logs.
Perform log analysis to identify root causes of technical issues including routing failures, session crashes, and API errors.
Triage incoming tickets from the monitoring pipeline, classifying i...