Job Description
Join Our Dynamic Team as a 2nd Line Engineer
Are you passionate about IT? Do you thrive in a fast‑paced, innovative environment? At Babble, we’re on a mission to be our customers’ most trusted advisor for cloud‑based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!
What will you be doing?
Purpose of the role
Operating as a predominantly desk‑based technician, you will provide world‑class service and support to clients and colleagues. This includes troubleshooting and diagnosing IT issues within SLAs, delivering remote support to clients, and assisting with the monitoring and maintenance of their computer systems and networks.
Accountabilities and Deliverables:
- Ensure customer calls are promptly attended to, providing efficient a...