Job Description
Service Engineer L3
We are seeking a highly experienced Service Engineer L3 to join our service operations team. This role is intended for senior professionals with deep expertise in troubleshooting complex online and distributed systems, combined with strong leadership and operational excellence capabilities.
As an L3 engineer, you will lead the resolution of critical incidents, drive root cause analysis at scale, and actively contribute to service reliability, automation, and strategic improvements. You will also play a key role in guiding L1 engineers while remaining hands-on when required.
The position requires shift work and on-call duties as part of a continuous operations model.
Key Responsibilities
- Lead the resolution of complex and high-impact incidents in distributed and online service environments
- Perform deep-dive diagnosis and advanced debugging of critical issues
- Act as the escalation point for L1...