💼 Full-Time Position

Support Engineer, SAP CO-PCA

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RIMINI_BRAZIL Rimini Street Brazil Serviços de Tecnologia Ltda.
📍 Remote, Remote, Brazil
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Location
Remote, Brazil
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Posted
June 10, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Position Summary

Support Engineer SAP PM/SM (remote, Brazil). Responsible for level 3 support for SAP applications (SAP CO, SAP PM, SAP SM). Deliver remote‑based support for mission‑critical SAP applications as part of a global customer support team.

Responsibilities

  • Provide Level 3 support across incident management, problem management, service requests, enhancements, and small projects.
  • Analyze bugs and defects in production environments and resolve them within SLA timelines.
  • Replicate issues, coordinate with technical developers and module consultants, and test bug fixes.
  • Coordinate with business users for testing and ensure thorough documentation of root causes.
  • Workarounds for high‑priority tickets and ensure continuous improvement.
  • Document service request management, master data changes, and configuration changes.
  • Estimate and support enhancements and integration projects through all phases...