Job Description
Location: BGC, Taguig (Hybrid )
Work Schedule : Night Shift
Job Functions :
- Respond to and manage incoming customer support requests related to SAP EHS Safety Data Sheet (SDS) authoring and integration solutions, and related API solutions through established ticketing systems.
- Analyze, troubleshoot, and resolve functional and technical issues associated with SAP EHS–driven workflows and integrations.
- Partner with customers to identify configuration, data, and process issues impacting compliance, reporting, and operational outcomes.
- Document customer interactions, issue details, root cause analysis, and resolutions in accordance with established support standards.
- Prioritize and manage support ticket workload to consistently meet service-level agreements (SLAs) and customer expectations.
- Escalate complex, high-impact, or recurring issues to Engineering or Product teams with clear docu...