Job Description
We’re looking for ahands‑on Support Engineer with Team Leader responsibilities to lead our NZ Tech Support team, delivering support to local and global SME customers.
This is aoffice‑based, player‑coach role — you’ll lead from the front , combining strong technical capability with the ability to guide, mentor, and elevate the team. You’ll be equally comfortable resolving complex issues as you are shaping team performance and customer experience.
You’ll be passionate about technology and customer service, with a track record of operating in a service desk environment (ideally within an MSP). You bring at least 2 years’ experience in a leadership or senior support role, and you know how toinfluence, coach, and motivate engineers while staying close to the technical detail .
Creating a high‑performance, learning‑focused culture is key. You’ll drive standards, challenge thinking, and help the team continuously improve.
Tra...