Job Description
Job Description
Role Mission
Lead and shape StarHub’s digital workplace and IT service management strategy, driving an integrated EUC and ITSM ecosystem that delivers exceptional employee experience, operational excellence, and scalable service delivery.
Accountabilities
Strategic Leadership
Define and own the enterprise-wide EUC & ITSM strategy and multi-year roadmap
Act as Head of ITSM, establishing governance, standards, and operating model across BTS/IS
Drive service transformation toward a product-centric, experience-led IT organisation
EUC Leadership
Own enterprise EUC platforms (Google Workspace, devices, collaboration tools)
Drive modern digital workplace initiatives and adoption at scale
Ensure endpoint security, compliance, and resilience
ITSM Leadership
Own end-to-end ITSM framework (Incident, Problem, Change, ...