Job Description
**Lead support excellence across Latin America and help improve healthcare outcomes.**
As the **Senior Support Manager, LATAM** , you will lead Philips' regional Support Operations organization, driving operational excellence, service quality, and customer satisfaction across Latin America. You will be responsible for defining and executing the regional support strategy, ensuring consistent service delivery, strong performance governance, and organizational effectiveness across multiple support functions.
This is a highly visible leadership role with responsibility for Level 1 Support, Level 2 Support, Problem Management, and After-hours Support teams across Brazil, Mexico, and other LATAM markets. You will work closely with customers, implementation teams, partners, and business stakeholders to deliver exceptional customer outcomes.
**Your Role**
In this role, you will:
+ Define and implement the regional Support Operations operating model across LATAM.
+ Lead and de...
As the **Senior Support Manager, LATAM** , you will lead Philips' regional Support Operations organization, driving operational excellence, service quality, and customer satisfaction across Latin America. You will be responsible for defining and executing the regional support strategy, ensuring consistent service delivery, strong performance governance, and organizational effectiveness across multiple support functions.
This is a highly visible leadership role with responsibility for Level 1 Support, Level 2 Support, Problem Management, and After-hours Support teams across Brazil, Mexico, and other LATAM markets. You will work closely with customers, implementation teams, partners, and business stakeholders to deliver exceptional customer outcomes.
**Your Role**
In this role, you will:
+ Define and implement the regional Support Operations operating model across LATAM.
+ Lead and de...