Job Description
Job Description
Are you an experienced support professional? Do you desire to grow your leadership skills? Does leading and monitoring a group of colleagues on a busy shift and inspiring highest-quality service spark your inner fire? If this sounds like you, then wed love to chat!
Role Background
Our Support Team has been growing rapidly to a team of more than 70 Support Associates and continues growing. As such, we need Shift Leads to lead our support team, take responsibility for customer, restaurant and courier partner support and monitor our operation as a whole during our support shifts between 7 AM and 2 AM. You will be working together with our Leadership team to develop strategies to improve our customer service experience and satisfaction, while ensuring engagement of our customers and employees. In addition, you will work to resolve escalations and situations the team needs help with on a daily basis. Furthermore, youll need to be...