Job Description
Principal Objective
At Vista Group, we are committed to transforming the cinema industry with cutting‑edge software solutions. As a Support Specialist, you'll be at the forefront of customer service and second‑line technical support, ensuring our clients receive world‑class assistance.
This fast‑paced role requires a self‑motivated problem‑solver who can prioritize multiple tasks, troubleshoot and resolve technical issues efficiently, and communicate effectively with global teams.
Key Responsibilities
- Take ownership of investigating, tracking, finding solutions, and resolving technical support issues and questions, including testing solutions before deploying to production, understanding program code and error logs, and logging software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles.
- Install and configure Vista Group software remotely and onsite as part of troubles...