Job Description
Description
We are looking for a Support Specialist I to provide responsive technical assistance for employees across local and remote environments. This Long-term Contract position focuses on resolving day-to-day hardware, desktop, laptop, and basic IT support issues while delivering a high standard of customer service. The ideal candidate is comfortable handling incoming support requests, documenting incidents accurately, and collaborating with broader support teams to ensure issues are addressed efficiently.
Responsibilities:
• Respond to incoming help desk requests from employees and deliver first-level technical support for desktop, laptop, and general IT concerns.
• Troubleshoot common Windows and hardware issues using remote support tools and established service procedures.
• Record, update, and maintain accurate incident details in the support ticketing system to ensure clear case tracking and follow-through.
• Escalate unr...
We are looking for a Support Specialist I to provide responsive technical assistance for employees across local and remote environments. This Long-term Contract position focuses on resolving day-to-day hardware, desktop, laptop, and basic IT support issues while delivering a high standard of customer service. The ideal candidate is comfortable handling incoming support requests, documenting incidents accurately, and collaborating with broader support teams to ensure issues are addressed efficiently.
Responsibilities:
• Respond to incoming help desk requests from employees and deliver first-level technical support for desktop, laptop, and general IT concerns.
• Troubleshoot common Windows and hardware issues using remote support tools and established service procedures.
• Record, update, and maintain accurate incident details in the support ticketing system to ensure clear case tracking and follow-through.
• Escalate unr...