Job Description
Our client is an international company providing a wide range of services across different markets. They are currently looking for a proactive Support Specialist to respond to customer queries, make outbound calls, and gather customer feedback.
Apply if you have a passion for helping people and good problem-solving and conflict management skills.
Main Responsibilities
- Respond to customer queries in a timely and accurate manner via phone, email, and chat;
- Make outbound/proactive calls to our customers and partners;
- Share feature requests and effective workarounds with team members;
- Gather customer feedback and share it with our product, sales, and marketing teams.
Requirements
- Strong writing and verbal skills in Urdu and English languages;
- Passion for helping and communicating with people;
- Good problem-solving and conflict management skills.
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