💼 Full-Time Position

Support Specialist - Platform

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Vista
📍 Auckland, Auckland, New Zealand
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Location
Auckland, New Zealand
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Posted
April 08, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Platform Support Specialists are responsible for providing 24/7/365 pro-active technical support and incident management services for Vista’s Cloud, SaaS, and managed service clients globally. 

Proactive Services:

  • Work with proactive platform monitoring technology to identify and address incidents 
  • Lead by example and assist with mentoring/training new staff
  • Responding to and resolving Incidents logged for Cloud/SaaS/Managed Services
  • Working collaboratively with Vista teams globally to resolve incidents
  • Reading and understanding program code to assist with problem solving
  • Using SQL Server and SQL statements to assist with problem solving
  • Using Azure and monitoring tools to assist with problem solving
  • Reading and interpreting error logs
  • Recording all details of support calls into Vista’s issues system
  • Be available on rotation with a cell phone for urgent after-hours support issues <...