Job Description
As a Level 1 Support Specialist in our Platform team, you will be responsible for providing pro-active technical support and incident management services for Vista’s Cloud, SaaS, and managed service clients globally.
As the Platform Support team delivers round the clock service, 365 days a year, from around the globe, there may be a requirement to work outside of normal business hours, or on weekend days. This may on an occasional or ad-hoc basis or scheduled on an on-call or rotating‑day basis. Any such after‑hours work will be well coordinated and compensated for.
At the tier 1 role level we'd expect to see that you are starting to practice some basic leadership capabilities and that you will often need to seek guidance or instruction. As you further develop, towards tier 2 level, we'd expect you to be a self‑starter, infrequently needing to seek guidance or instruction. You'll take proactive measures to prevent software issues and consistently achieve business ...