Job Description
We’re looking for a Support Specialist with a strong background in QA and a sharp eye for troubleshooting, integration, and issue resolution. You turn complex technical challenges into clear solutions, ensuring seamless operations for our partners and a flawless gaming experience.
Requirements
🚀 Responsibilities
- Provide first-line support to operators and business partners via email, ticketing systems, and chat.
- Investigate and resolve issues related to game functionality, player sessions, transactions, jackpots, and integrations.
- Monitor incoming incidents and ensure timely responses according to SLA requirements.
- Escalate complex technical issues to Development, QA, or DevOps teams when necessary.
- Collect, analyze, and document issue details to facilitate troubleshooting.
- Maintain internal knowledge base articles and support documentation.
- Assist with game rele...