Job Description
This is a 100% remote role contract role.
We are seeking detail-oriented, customer-focused professionals who excel in problem-solving and thrive in a fast-paced environment. If you are passionate about exceptional service, video quality assurance, and collaborative teamwork, this role is for you.
Key Responsibilities
Panelist Support & Ticket Management
- Monitor and manage incoming support tickets via HubSpot.
- Serve as the primary point of contact for panelists with prompt, professional communication.
- Troubleshoot issues, elevate complex cases, and ensure timely resolution.
- Document all interactions in HubSpot and identify trends to improve panelist experience.
Video Quality Review & Validation
- Review user-submitted video content for clarity, accuracy, and adherence to guidelines.
- Flag issues such as poor resolution, incomplete recordings, or misaligned audio/video....