Job Description
Job Description
This role is for a short term project to provide technical support services related to the Walmart US in-store digital screen install and support Project called (Project Kangaroo). Daily tasks involve proactively monitoring project Kangaroo screens using internal device management platforms (EMCC & SIS), troubleshooting issues remotely, and creating tickets to track incidents (Service Now). They provide on-call support for in-store technicians (including a rotating after hour paging line), manage all reactive Kangaroo project tickets from store associates, resolve issues remotely, or dispatch technicians as needed. They also assist the warehouse with provisioning and staging screens for break-fix shipping, help track incidents, and escalate to L3 support when necessary.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action...
This role is for a short term project to provide technical support services related to the Walmart US in-store digital screen install and support Project called (Project Kangaroo). Daily tasks involve proactively monitoring project Kangaroo screens using internal device management platforms (EMCC & SIS), troubleshooting issues remotely, and creating tickets to track incidents (Service Now). They provide on-call support for in-store technicians (including a rotating after hour paging line), manage all reactive Kangaroo project tickets from store associates, resolve issues remotely, or dispatch technicians as needed. They also assist the warehouse with provisioning and staging screens for break-fix shipping, help track incidents, and escalate to L3 support when necessary.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action...