Job Description
A company that provides workforce management solutions and security services, leveraging technology for monitoring, tracking, and communication, is seeking detail-oriented and proficient IT Support Technician to provide crucial technical assistance to clients. In this role, you'll be responsible for accurate and timely logging of incidents, as well as resolving a variety of software and hardware issues.
Responsibilities
On‑Site Installations: Conduct on‑site installations and configurations for clients, ensuring proper setup and functionality of systems.
Hardware and Software Support: Diagnose, troubleshoot, and repair hardware, software, and network‑related issues efficiently.
Documentation: Maintain detailed and accurate records of technical issues, solutions, and best practices for future reference and knowledge sharing.
Issue Escalation: Escalate complex technical ...