💼 Full-Time Position

Support Technician

🏢
IT Empowerment Consulting
📍 Cape Town, Western Cape, South Africa
📍
Location
Cape Town, South Africa
📅
Posted
June 07, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

We are looking for a Support Technician to provide Hardware and Software Support to our Client. MUST have valid CompTIA A+ & N+.


  • Manage, maintain and repair IT systems

  • Maintain the company's computer services and equipment

  • Provide guidance and best practices to Junior Support Technicians

  • Build partner relationships with client and be trusted IT Advisor

  • Ensure that contracted customer Service Level Agreements are met (resolved)

  • Ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA

  • Ensure that calls are logged retrospectively if no call was logged for work completed (No ticket No Ride)

  • Ensure that calls are checked and updated with the latest updates until call closure

  • Ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction meas...