Job Description
## Supv, Capability Center OperationsApplylocations: Buenos Aires (Alem)time type: Full timeposted on: Posted Todayjob requisition id: R- **Loss Draft Customer Care Supervisor****Customer Care Supervisor** Plans, organizes, leads, controls, and coordinates the daily activities of non-exempt associates supporting hazard outsourcing operations, ensuring high-quality service and strong team performance.### ### **Key Responsibilities****Customer Care & Operations*** Oversee inbound and outbound customer interactions, including calls, correspondence, workflows, and escalations.* Ensure timely and effective resolution of customer issues and maintain service levels.**Team Leadership*** Coach and guide associates to improve performance and engagement.* Promote team development and align resources to operational needs.**Performance Management*** Monitor KPIs related to productivity and quality.* Analyze performance, identify root causes, and implement corrective actions.**Planning & Control*** ...