Job Description
Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd
Support the Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers
Preparing and sending of rate quotations to customers
Monitor quotation and customer performance including tenders and follow up with customers where required
Give clear handover info to Customer Service (and Operations where required)
Assist Customer Service with problem solving related to a customer issues where required
Handling updating of CRM with customer calls, rate offers, customer follow ups done
Handling of bids / tenders for local customers using the relevant tools
Sales contract management / Rate Agreement handling (incl. FMC filing where necessary)
Customer ...