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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Roles & Responsibilities
- Manage a large team of Production Support Personnel across multiple geographical locations covering Applications and Infrastructure
- Ensure SLAs on Alerts and Incidents (Application & Infra) are proactively managed and reduce Mean Time To Recover (MTTR) by 20%
- Ensure strict adherence to Standard Operating Procedures for recovery across Application and Infrastructure layers
- Deliver a playbook for onboarding new tasks / activities covering both Application and Infrastructure support models
- Identify opportunities to automate Production support activities (App & Infra) and reduce manual interventions
- Drive application and infrastructure improvements including performance, capacity, resilience, and operational stability; eliminate toil through automation
- Automate manual activities/processes and system health checks for Production Applications and Infrastructure; ensure SLIs/SLOs are def...