Job Description
Swedish Customer Support Representative Barcelona, Spain
Position: Customer Support Representative
Location: Barcelona, Spain (On-site)
Employment Type: Full-time
Join our vibrant and supportive team in Barcelona! As a Customer Support Representative, you'll be the go-to person for helping customers resolve issues, provide excellent service, and ensure a smooth experience for all.
Key Responsibilities:
Respond to customer inquiries via phone, email, or chat, delivering quick and efficient resolutions
Maintain up-to-date knowledge of products and services to assist customers accurately
Escalate any complex issues to the senior team, ensuring high-quality service
Record interactions in the system and meet the agreed service level agreements (SLA)
Collaborate with your team on special projects when needed
Provide coverage for team mem...