Job Description
Patrique Mercier Recruitment FR is proud to offer an exciting opportunity for a Swedish Speaking Airline Customer Service Agent. This position is ideal for individuals who are enthusiastic about travel and enjoy providing top-notch customer support to Swedish-speaking passengers with their airline inquiries.
Responsibilities
- Deliver exceptional customer service to Swedish-speaking clients through phone, email, and chat interactions.
- Assist customers with flight bookings, inquiries, cancellations, and changes.
- Resolve passenger issues and complaints with professionalism and efficiency.
- Stay informed about the airline's services and policies to offer accurate information.
- Maintain and update customer interaction records in the CRM system.
- Collaborate with team members and other departments to provide comprehensive support.
- Engage in ongoing training and development to enhance customer service skills and prod...