Job Description
Mercier Consultancy MD is seeking a Swedish Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation support included. This is an excellent opportunity for Swedish speakers to build a rewarding career in customer service within a vibrant and multicultural environment.
Key Responsibilities
- Provide exceptional customer support and solutions to Swedish-speaking clients via phone, email, and chat.
- Address and resolve customer inquiries effectively to ensure high satisfaction levels.
- Accurately document all customer interactions using CRM systems.
- Collaborate with internal teams to tackle complex customer issues and provide solutions.
- Stay well-informed about products, services, and company policies to provide accurate information.
- Contribute ideas and feedback to improve customer service processes and overall experience.
Requirements
- Fluency i...