Job Description
Join Patrique Mercier Recruitment FR as a Swedish Speaking Marketplace Customer Representative and become a vital part of our customer service team. We are committed to providing top-notch service and support to our Swedish-speaking customers. In this role, you will facilitate seamless communication and assist customers in maximizing their experience on our marketplace.
Responsibilities
- Serve as the primary point of contact for Swedish-speaking customers through various channels including phone, email, and live chat.
- Guide customers in navigating the marketplace, addressing inquiries regarding products, pricing, and order status.
- Effectively handle and resolve customer complaints and queries, ensuring a high level of satisfaction.
- Keep meticulous records of customer interactions within our CRM system for accurate tracking and reporting.
- Collaborate with other teams to relay customer insights and improve overall service qual...