Job Description
Patrique Mercier Recruitment FR is a prominent recruitment agency recognized for connecting talented professionals with leading organizations. We are pleased to offer an exciting opportunity for a Swedish Speaking Technical Support Advisor to join our exceptional customer service team. This role is ideal for individuals who have a solid technical background and a passion for delivering outstanding support to Swedish-speaking clients.
Responsibilities
- Provide high-quality technical support to Swedish-speaking customers through phone, email, and chat channels.
- Diagnose and resolve technical issues to ensure a great customer experience.
- Guide customers on product usage and best practices.
- Maintain accurate records of customer interactions and resolutions in our CRM system.
- Collaborate with product and engineering teams to escalate and resolve complex issues.
- Ensure customer satisfaction through follow-ups and issue re...