Job Description
Are you a Swedish speaker with a passion for IT and customer support? Join a leading multinational BPO technology company in the beautiful city of Malaga !
Perks
- International and multicultural work environment
- Career growth opportunities with specialized training
- Competitive salary and benefits package
- Fully paid training on company procedures and technology
- Office in the center of Malaga
Responsibilities:
- Provide 1st-level IT support via phone, email, chat, and self-service portal
- Assist employees with system operations and troubleshooting
- Perform root cause analysis and resolve technical issues remotely
- Monitor and categorize IT tickets in the ITSM system
- Use internal knowledge databases for efficient issue resolution
- Collaborate with 2nd-level support teams and external providers