Job Description
PURPOSE OF POSITION
To operate switchboard to receive calls and pass them on to the correct person or department.
KEY PERFORMANCE AREAS
To answer incoming, internal and designate outgoing calls in a professional and pleasant manner.
Liaise and communicate with doctors, executive personnel, public and colleagues.
Be able to designate complaints to relevant channels.
Keep abreast with all relevant information and contingency plans.
Update hospital telephone lists and relevant telephone numbers.
To answer calls within 3 rings.
Operating busy switchboard.
Facilitate telephone calls in and out of the department.
Log calls for hospital staff and patients.
Log calls for faulty lines and switchboard.
Knowledge of health and safety rules and emergency evacuation procedures.
Assist with reception duties when required.
COMPETENCIES (The following will be advantageous)
MINIMUM R...