Job Description
**Job Summary**
The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.
**Essential Functions**
+ Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
+ Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
+ Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
+ Transfers calls accurately to the proper ...
The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.
**Essential Functions**
+ Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
+ Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
+ Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
+ Transfers calls accurately to the proper ...