Job Description
CTG is seeking an experienced Amazon Connect System Administrator to configure, maintain, and optimize Amazon Connect environments for new and existing external clients and our internal teams that use Amazon Connect. The ideal candidate will have hands-on experience building and supporting Amazon Connect workflows, contact flows, queues, routing profiles, prompts, user permissions, and operational configurations.
This role requires a strong understanding of cloud contact center administration, customer experience design, troubleshooting, documentation, and collaboration with business and technical stakeholders to deliver reliable, scalable, and efficient contact center solutions.
**Key Responsibilities**
+ **Amazon Connect Configuration & Administration:**
+ Configure and maintain Amazon Connect instances, including users, security profiles, routing profiles, queues, hours of operation, phone numbers, quick connects, prompts, and contact center settings.<...
This role requires a strong understanding of cloud contact center administration, customer experience design, troubleshooting, documentation, and collaboration with business and technical stakeholders to deliver reliable, scalable, and efficient contact center solutions.
**Key Responsibilities**
+ **Amazon Connect Configuration & Administration:**
+ Configure and maintain Amazon Connect instances, including users, security profiles, routing profiles, queues, hours of operation, phone numbers, quick connects, prompts, and contact center settings.<...