Job Description
System Analyst – Genesys, telephony and CC
About the role:
What you'll do here:
- Act as a technical advisor for users, analyzing their needs, working with reference tools, and following best practices to ensure the smooth running and integrity of technology operations.
- Provide specialized support for telephony infrastructures, including but not limited to Genesys Cloud.
- Track requests using the incident management tool and change control procedures to ensure complete problem resolution, reduce the number of incidents, and decrease incident recovery time.
- Establish and maintain excellent working and collaborative relationships with other company departments.
- Contribute to the creation of reference manuals for end‑users by writing process documentation to improve intervention efficiency and knowledge transfer.
- Participate in the training of other team members and the transfer of specialized skills, a...