Job Description
Salary: Up to £33,000 Package: Excellent employee benefits Job Type: Permanent Location: Portsmouth Hybrid Model : Fully on-site About the Role
My client, a leading Portsmouth based IT Services organisation, are seeking a candidate to act as Team Lead for their recently forming Level 1 IT support team.
The candidate will require solid foundations of IT knowledge, and be comfortable taking lead and responsibility for high quality Level 1 customer support.
Responsibilities:
Service management and reporting – managing the ticket quality process. Leading a Level 1 ticket based IT support team Ensuring consistently high quality standards of customer support Carrying out incident support using troubleshooting skills. Taking part in delivery of ticket quality reviews Team Manage...