Job Description
System Engineer 60%
About the role
You will bridge the gap between complex technical incidents and user satisfaction within a small, expert team. This role focuses on advanced troubleshooting and evolving the Microsoft Cloud workplace infrastructure to ensure high system availability.
As a System Engineer, you will manage Level 3 support incidents, automate infrastructure maintenance, and empower users through training and improved service standards.
Join an expert End User Compute team managing a standardized environment of 1,700 machines. Help drive innovation using Microsoft Cloud tools while supporting a diverse user base in a collaborative, professional setting.
Work tasks
- Handle complex incidents escalated from Level 1 and Level 2 support.
- Perform root cause analysis using logs and crash dump data.
- Deploy automated patches and maintain device security compliance.
- Automate administrative tasks us...