Job Description
**Responsibilities**:
- Provide technical leadership to implement new systems, services, management platforms, and other infrastructure components as needed.
- Mentor team members to follow best practices among the other systems engineering, administration, and technical staff.
- Automate common practices and procedures to streamline infrastructure operations, including basic system builds, deployments, and initial configuration of new accounts and services.
- Document standard operating procedures for routing and complex tasks to be carried out by systems administrators and technicians.
- Assist with incident resolution and major incident recovery of escalated issues.
- Prepare the monitoring, feedback mechanisms, and customer engagement necessary to ensure that our infrastructure meets the needs of the business.
- Ensure high performance, high availability, and disaster recovery are designed into every deployment/project.
- Conduct performance and c...