Job Description
Job Posting: System Engineer – L2 NOC
Location: Mexico City Employment Type: Full-time Shift: Rotational, 24x7 coverage
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About the Role
We are hiring a System Engineer – L2 NOC to support an external multinational client in the telecommunications industry. This position is essential for ensuring seamless network operations, resolving escalated incidents, and maintaining high service standards. As part of the Level 2 support team, you will handle complex technical issues, collaborate with cross-functional teams, and contribute to operational improvements.
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Key Responsibilities
· Provide advanced troubleshooting and resolution for escalated network/system issues.
· Monitor, analyze, and diagnose LAN/WAN/WLAN/DHCP/DNS environments.
· Act as liaison between customers and internal teams to ensure timely resolution.
· Manage incident escalations through multiple Incident Management Systems.
· Develop and ex...