Job Description
Responsibilities
Support Unified Comms Systems
- Maintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions.
- Attending to user requirements and work with vendor to provide solutions.
- Work with other departments for smooth flow of processes and procedures.
- Plan technical deliverables including system enhancements and upgrades to meet project requirements within allocated budget and schedule.
- Plan resource allocation and utilisation across the various project and quarterly releases.
- Plan and collaborate across different application teams and overseas counterparts to manage technical dependencies of the solution in the project delivery cycle.
- Monitor and manage risks /issues related to technical delivery.
- Skilled in NICE Engage Voice Recording systems administration.
- Experienc...