Job Description
Description
We are looking for a skilled Senior NOC Engineer to manage monitoring, incident handling, and technical troubleshooting across networks, systems, and applications. The role requires strong operational experience in a 24/7 NOC environment with the ability to handle escalations and ensure service stability.
Major Responsibilities
Key Responsibilities
- Monitor infrastructure, network, and applications using NOC tools
- Perform L2 troubleshooting: for network, system, and application issues
- Handle incidents, service requests, and escalations as per SLAs
- Perform shift handovers and maintain detailed operational logs
- Work closely with internal teams (network, infra, app teams)
- Follow and improve SOPs, runbooks, and knowledge base
- Participate in incident reviews and root cause analysis (RCA)
- Support automation and continuous improvement initiatives