Job Description
Description We are looking for a skilled Senior NOC Engineer to manage monitoring, incident handling, and technical troubleshooting across networks, systems, and applications. The role requires strong operational experience in a 24/7 NOC environment with the ability to handle escalations and ensure service stability. Major Responsibilities Key Responsibilities Monitor infrastructure, network, and applications using NOC tools Perform L2 troubleshooting: for network, system, and application issues Handle incidents, service requests, and escalations as per SLAs Perform shift handovers and maintain detailed operational logs Work closely with internal teams (network, infra, app teams) Follow and improve SOPs, runbooks, and knowledge base Participate in incident reviews and root cause analysis (RCA) Support automation and continuous improvement initiatives Desired Background Technical Skills Networking Strong understanding of TCP/IP fundamentals Basic to intermediate knowledge of: Routing & ...