Job Description
About TwilioAt Twilio, we're shaping the future of communications, all from the comfort of our homes.We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.About the JobThis position is needed to provide operational and technical Salesforce support to North America and Latin America Sales organizations.The role ensures Salesforce CPQ, OLM, and multiple Salesforce instances run efficiently, supporting business processes with high process integrity and stability.ResponsibilitiesManage Salesforce user setup, roles, profiles, permissions, and security settings.Oversee Salesforce case management, ensuring SLAs and response times are met.Maintain page layouts, workflows, validation rules, and approval processes.Serve as the escalation point for advanced Salesforce user requests.Troubleshoot and resolve CPQ and multi-instance Salesforce issues.Configure and maintain Salesforce CPQ (catal...