Job Description
Job Description
A company headquartered in Boulder, Colorado is seeking to add a System Support Engineer to their growing team. In this role, you will serve as a Tier II support resource by troubleshooting, resolving, and escalating HRIS system issues while acting as a liaison between customers, engineers, and internal teams to ensure timely resolution. You will support Workday functionality, including break/fix issues, basic configuration, and system operations, while developing and maintaining knowledge base articles, training aids, and clear documentation. The role includes delivering one-on-one training and guidance to users, assisting with Quality Assurance testing by writing test scripts and supporting User Acceptance Testing, and organizing complex technical information into clear, logical steps for both technical and non-technical audiences. You will monitor and drive performance against support metrics such as ticket backlog, response times, and SLOs, while also providing o...
A company headquartered in Boulder, Colorado is seeking to add a System Support Engineer to their growing team. In this role, you will serve as a Tier II support resource by troubleshooting, resolving, and escalating HRIS system issues while acting as a liaison between customers, engineers, and internal teams to ensure timely resolution. You will support Workday functionality, including break/fix issues, basic configuration, and system operations, while developing and maintaining knowledge base articles, training aids, and clear documentation. The role includes delivering one-on-one training and guidance to users, assisting with Quality Assurance testing by writing test scripts and supporting User Acceptance Testing, and organizing complex technical information into clear, logical steps for both technical and non-technical audiences. You will monitor and drive performance against support metrics such as ticket backlog, response times, and SLOs, while also providing o...