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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Duties
- Provide Technical/Application Support to internal and external customers in regards with the company Application through phone calls, email, and Live Chat.
- Ensure all issues reported by customers are recorded in the ticketing system and resolved or escalated to the proper escalation point in timely fashion.
- Lead communications/expectations to customers at all levels to maintain positive relationships.
- Take ownership of technical issues reported, work closely with development team as necessary to close case.
- Document troubleshooting and problem resolution steps.
- Participation in providing training to customers as required.
- Perform other related duties as assigned or required.
- Products subject matter expert including acquiring new technologies to enhance capability to support customers efficiently and effectively.
Experience and Qualification