Job Description
**Overview**
SYSTEMS ADMINISTRATOR (RDTE)
Bowhead seeks a Systems Administrator to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in Dahlgren, VA at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).
**Responsibilities**
The Systems Administrator will be responsible for:
+ Assist users with account creation requests in AD, password resets, and token/PKI credential troubleshooting specific to the JWICS environment.
+ Perform initial troubleshooting on hardware, peripherals (monitors, secure KVM switches), and software connectivity issues before escalating.
+ Log all user inquiries, incidents, and service requests accurately into the designated IT Service Management (ITSM) tool (ServiceNow).
+ Provide desktop support to users with standard desktop applications, email configuration, and mapping secure network drives or printer...
SYSTEMS ADMINISTRATOR (RDTE)
Bowhead seeks a Systems Administrator to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in Dahlgren, VA at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).
**Responsibilities**
The Systems Administrator will be responsible for:
+ Assist users with account creation requests in AD, password resets, and token/PKI credential troubleshooting specific to the JWICS environment.
+ Perform initial troubleshooting on hardware, peripherals (monitors, secure KVM switches), and software connectivity issues before escalating.
+ Log all user inquiries, incidents, and service requests accurately into the designated IT Service Management (ITSM) tool (ServiceNow).
+ Provide desktop support to users with standard desktop applications, email configuration, and mapping secure network drives or printer...