Job Description
The Incumbent will perform tasks to design, develop and implement business applications to be used in the organization by facilitating analysis of user needs. Ensure that change management methodologies in the organization are adhered to for initiatives undertaken. Highlight deficiencies and or opportunities identified on business systems to facilitate continuous improvement.
KPA 1: Financial Perspective
KPI:
- 1.1. Supply line manager with relevant information required for the annual budgeting process.
- 1.1.1. OPEX.
- 1.1.2. CAPEX.
- 1.2. Get agreement for overtime to be worked to ensure cost effective operations in area of responsibility.
KPA 2: Customer Perspective
- 2.1. Contribute to the creation of Service Level Agreements (SLA) with relevant stakeholders.
- 2.2. Monitor Service Level Agreements.
- 2.2.1. Ensure that own SLA targets are met.