Systems Analyst – FreshDesk & Data‑Driven Ops

Silversmith Capital Partners is hiring a Systems Analyst in Cape Town to manage their FreshDesk and FreshChat configurations. The role focuses on optimizing operational processes, ensuring data quality, and collaborating with various teams to improve efficiency. Candidates should have substantial experience with ticketing systems, strong SQL data fluency, and a knack for simplifying complex workflows. Benefits include flexible working, health and wellness support, and opportunities for professional growth.
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