Job Description
MAIN FUNCTIONS OF THE JOB
Application Maintenance and Support
- Provides ongoing maintenance and support for existing applications, including bug fixing, troubleshooting, and enhancements.
- Provides technical support at systems application level, ensuring timely resolution of issues and minimizing downtime.
- Implements proactive measures to identify and address potential application-level issues, conducting regular application and performance checks.
- Monitors service level agreements (SLAs) for application support, ensuring compliance and customer satisfaction.
- Collaborates with cross-functional teams to address user feedback and improve application functionality.
- Monitors and plans for application-level End-of-Life replacement, upgrades or retention with acceptable mitigations.
Application Development and Implementation
- Participates in the...