Job Description
Key Responsibilities:
- Provide application L1/L2 support and system checks (CPU, disk usage, logs, services)
- Troubleshoot and resolve system and application issues, and provide on-site technical support to ensure timely resolution and minimal disruption to business operations
- Monitor application health and system alerts, escalating issues as needed
- Log incidents and service requests in the ticketing system, ensuring timely resolution
- Coordinate with L3 teams and vendors for issue escalation and follow-up
- Perform routine maintenance tasks, such as application updates, patching, and backups
- Maintain clear documentation of issues, fixes, and procedures
- Participate in system testing, deployment, and post-deployment support activities
- Assist in user access management and configuration tasks
Qualifications
Ideal candidate should have/ possess:
- Diploma/Degree in Electr...