Job Description
+ **Role Summary** The Systems Operations Manager leads Level 2 (L2) platform support for production applications, ensuring high availability, reliability, and performance. This role operates with an SRE (Site Reliability Engineering) and AIOps mindset, focusing on reducing MTTR, enabling self-service capabilities, and driving an automation-first approach to improve operational efficiency and resilience. **Key Responsibilities:**
+ Lead and manage L2 production support operations for critical applications and platforms
+ Drive reduction in **MTTR** through improved triage, diagnostics, and rapid incident resolution practices
+ Monitor system health, performance, and availability using observability and alerting tools
+ Own and improve **incident, problem, and change management** processes aligned with ITIL/SRE practices
+ Conduct **Root Cause Analysis (RCA)** and implement permanent fixes to prevent recurring issues
+ Champion **automation-first approach** to...
+ Lead and manage L2 production support operations for critical applications and platforms
+ Drive reduction in **MTTR** through improved triage, diagnostics, and rapid incident resolution practices
+ Monitor system health, performance, and availability using observability and alerting tools
+ Own and improve **incident, problem, and change management** processes aligned with ITIL/SRE practices
+ Conduct **Root Cause Analysis (RCA)** and implement permanent fixes to prevent recurring issues
+ Champion **automation-first approach** to...