Job Description
Location: Birmingham (Hybrid – 2 Days a Week On-site)
Contract: 12 Month Fixed-Term
Network IT are supporting a large, complex organisation in the recruitment of a Systems Support/Training Analyst to join its Enterprise Systems Support function. This role plays a critical part in improving the quality, consistency, and effectiveness of self-driven system guidance, support and training for enterprise systems that underpin various core business areas including Finance and HR.
This is a senior specialist role with a strong focus on user enablement, training strategy, digital adoption, and service improvement , rather than traditional classroom‑based training delivery.
Role Overview
As Technical Support Lead, you will be responsible for shaping and delivering a digital‑first training and support strategy for enterprise SaaS systems. You’ll act as a senior point of expertise within the tea...