Job Description
Job Summary
Responsible for ensuring the reliable operation of core banking applications through expert application management and incident resolution.
Responsibilities
- Ensuring the operation of core banking applications in respect to application management (2nd level support)
- Processing incident tickets generated by monitoring systems and the local service desk within SLAs
- Performing coordination and communication tasks between incident managers, application service owners, 3rd‑level support and other IT/Business stakeholders
- Assuming periodic on‑call duty (weekly 7x24)
- Administering change requests for application‑related process fulfillment
- Participating in periodic releases on weekends
- Engaging in projects related to operational aspects for existing or newly integrated applications
- Performing routine data cleansing of the systems
- Optimizing processes and automating repetitive...